Returns, Refunds, Exchanges & Cancellations

At Designer Doodle, every order is made with care, and I want you to be happy with your purchase!

Since many of my products are handmade and customized specifically for you, return, refund, and cancellation policies vary depending on the type of item purchased.

Please review the following policies before placing your order. If you have any questions or concerns, you're always welcome to contact me!

Custom Working & Service Dog Gear

Includes custom vests, capes, harnesses, and other made-to-order working dog gear.

Order Deposits & Cancellations

All custom working and service dog gear orders begin with a deposit to secure your spot in my production queue.

  • Within 48 hours of purchase: Deposits can be cancelled for a full refund.

  • After 48 hours: Deposits become non-refundable, as your spot in the production queue has been reserved.

If you've already paid your remaining order balance and wish to cancel, the following conditions apply:

  • Before your order reaches Prepped or In Production: Your remaining payment may be refunded, excluding the non-refundable deposit.

  • Once your order reaches Prepped or In Production: Your order can no longer be cancelled or refunded for a change of mind, as materials have been prepared or production has begun.

Please contact me as soon as possible if you wish to cancel an order. Cancellation eligibility is determined by the stage of production at the time your request is received.

Returns & Exchanges

Because custom working and service dog gear is made to your specifications, returns and exchanges are generally not accepted for changes of mind, design preferences, or incorrect measurements provided during ordering.

However, I understand that sizing doesn't always work out as expected! In certain situations, a size exchange may be possible, depending on the product and its customization.

Size exchanges are reviewed on a case-by-case basis and are not guaranteed.

If you would like to request an exchange, please contact me within 21 days of your order's shipping date. Items must be unused, unworn, and in their original condition to be considered.

Products with personalized embroidery, such as names or logos, may not qualify for an exchange.

Custom Embroidered Apparel

All custom embroidered apparel orders are final sale and non-refundable immediately after purchase.

This includes personalized hoodies, crewnecks, shirts, and other custom apparel.

Because these items are made specifically for you, cancellations, returns, and exchanges for changes of mind, incorrect sizing, or customization preferences are not accepted.

Please carefully review your apparel size, colour, and customization details before completing your purchase.

If your order arrives with a manufacturing defect or an error on my end, please contact me so I can review the issue and determine an appropriate solution.

Accessories

Includes eligible collars, leashes, patches, leash wraps, and other accessories.

Non-personalized accessories may be returned within 21 days of the shipping date, provided they are:

  • New, unused, and unworn

  • In their original condition

  • Free from damage or alterations

Personalized or custom-designed accessories, including custom embroidered patches and leash wraps, are not eligible for change-of-mind returns or exchanges.

Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed upon by Designer Doodle.

Once an eligible return has been received and inspected, an approved refund or store credit can be processed.

Ready-to-Ship & Pre-Made Items

All ready-to-ship and pre-made items are final sale.

These items are sold as listed and are not eligible for change-of-mind returns or exchanges.

Please review the product description, sizing, and photos carefully before purchasing.

If an item arrives damaged, defective, or incorrect, please contact me so I can help resolve the issue.

Damaged, Defective, or Incorrect Orders

I take pride in the quality of my handmade products, but if something isn't right with your order, please let me know!

If your item arrives with a manufacturing defect, incorrect customization, or another issue caused by an error on my end, please contact me with:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

I'll review the situation and work with you to determine an appropriate resolution, which may include a repair, replacement, exchange, or refund.

Please note that normal wear and tear, damage caused by improper use, and incorrect measurements supplied during ordering are not considered manufacturing defects.

Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.

Return & Exchange Process

All returns and exchanges must be approved before an item is shipped back.

Once your return or exchange request has been approved, you will have 10 business days to ship the item back to Designer Doodle.

Proof of shipment is required and can be provided through a tracking number or shipping receipt.

Items that are not shipped within the required timeframe may no longer qualify for a discretionary return or exchange.

Return & Exchange Shipping Costs

For approved change-of-mind returns, customers are generally responsible for return shipping costs.

For approved size exchanges, shipping costs will be determined on a case-by-case basis, depending on the product, circumstances, and reason for the exchange.

Any applicable shipping charges will be discussed and confirmed before proceeding.

For defective or incorrect items, shipping arrangements will be determined based on the circumstances and applicable consumer protection requirements.

Digital Mockup Fees

Digital mockups are an optional service available for custom orders.

If an order is cancelled before the digital mockup has been created, the mockup fee may be refunded where the cancellation is eligible.

Once a digital mockup has been completed and sent to you, the service fee becomes non-refundable, as the work has already been performed.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Once processed, refunds may take several business days to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable for discretionary returns.

Need Help With Your Order?

If you have questions about a return, exchange, cancellation, or product issue, please contact Designer Doodle before sending anything back.

When contacting me, please include your order number and a brief explanation of your concern so I can assist you as efficiently as possible.

As Designer Doodle is a one-person business, I appreciate your patience while I review your request.

Thank you for supporting my handmade small business!