Frequently Asked Questions

Ordering

  • For Working & Service Dog Gear:

    All custom working and service dog gear orders begin with purchasing an order deposit, which secures your spot in my production queue.

    After purchasing your deposit, you'll receive an email containing a link to my custom order forms, where you can select your products, provide measurements, and share your design ideas.

    Your deposit will be applied toward your final order total.

    For Custom Apparel:

    Custom embroidered apparel can be ordered directly through my website. Simply select your preferred apparel style, size, colour, and customization options before checking out. No deposit is required.

  • Not at all! Whether you know exactly what you want or need more time to figure out the details, you're welcome to secure your spot in my production queue.

    This allows you to reserve your place while you work on finalizing your design.

  • Absolutely! You're not limited to just one item. You can order as many vests, capes, harnesses, or accessories as you'd like.

    When completing your custom order forms, please make sure to provide the order number associated with your deposit purchase.

  • Working & Service Dog Gear:

    Custom order deposits are refundable within 48 hours of purchase. After 48 hours, deposits become non-refundable, as your spot in my production queue has been reserved.

    Custom Apparel:

    All custom apparel orders are final sale and non-refundable immediately after purchase, as each piece is personalized and made specifically for you.

    Please double-check your sizing, color selections, and customization details before completing your purchase.

  • Of course! Customization is what Designer Doodle is all about!

    Whether you have a specific theme, colour combination, or completely unique idea, I'm happy to work with you to bring your vision to life.

    Please keep in mind that some designs may have limitations depending on their complexity, size, or materials required.

  • Yes! Digital mockups are available as an optional paid add-on.

    Mockups give you a preview of your design before production begins. They're typically created closer to your production date, but you can also request one earlier.

  • es! However, if your design includes a company logo, trademark, or other copyrighted artwork, I may require written permission from the rightful owner before I can embroider it.

    This permission must come from someone authorized to approve the use of the design and must specifically grant Designer Doodle permission to reproduce it through embroidery.

    If you're unsure whether your design requires permission, feel free to reach out before placing your order!

  • For custom working and service dog gear, your deposit is applied toward your final order total. Once your order details have been finalized, you'll receive an invoice for the remaining balance.

    Full payment is required before production begins.

    Custom apparel orders are paid in full at checkout.

Production Times & Order Updates

  • Since every item is handmade to order unless otherwise specified, production times vary depending on the product and my current workload.

    My estimated production and processing times are:

    • Custom Vests, Capes & Harnesses: 5–10 weeks

    • Accessories (Patches, Leash Wraps, Leashes, etc.): 15–30 days

    • Custom Embroidered Apparel: Estimated production times are provided on the product listing or at checkout.

    • Ready-to-Ship Items: Shipped within 3–5 days of purchase.

    Most custom gear orders are currently completed around the 9-week mark.

    Please keep in mind that production times are estimates, not guaranteed completion dates. Ready-to-ship items are already made and do not require additional production time. Shipping transit times are not included.

  • For custom working and service dog gear, your place in the production queue is secured when your deposit is purchased.

    However, your order cannot move into production until all required order forms, design details, measurements, and remaining payment have been received.

    Delays in providing this information may affect your estimated completion date.

  • The online Order Status Tracker is available exclusively for custom working and service dog gear orders, including vests, capes, and harnesses.

    You can use the tracker to see where your order currently stands in the production queue and follow its progress.

    Please keep in mind that your order status may remain unchanged for some time while other orders are being completed.

    The tracker does not include apparel, accessories, or ready-to-ship orders.

  • Yes! Rush production is available for an additional fee, depending on my current workload and availability.

    • Regular Rush (10-Day Rush): Additional 25% of your order subtotal.

    • Express Rush (48-Hour Rush): Additional 40% of your order subtotal.

    Rush fees are calculated before shipping and taxes.

    Please contact me before purchasing a rush option to confirm availability. Rush production only speeds up the making of your order and does not guarantee shipping or delivery dates.

  • You'll receive important updates throughout the ordering process, including when additional information or payment is required.

    Once your order is completed, I'll contact you with photos of your finished items before shipping.

    For custom vests, capes, and harnesses, you can also follow your order's progress through the online Order Status Tracker.

  • Designer Doodle is a one-person business, meaning I personally handle everything from customer messages and design preparation to embroidery, sewing, and shipping.

    Orders are worked on according to my production schedule. Even if your order hasn't physically started production, your place in the queue is still reserved.

    I appreciate your patience while I give each handmade order the time and attention it deserves!

Shipping & Delivery

  • Designer Doodle is based in Saskatchewan, Canada, and ships across Canada, the United States, and internationally!

    Shipping options and rates vary depending on your location, package size, and selected shipping service.

  • Shipping times vary depending on your location, the carrier, and the shipping service selected at checkout.

    Orders are shipped using carriers such as Canada Post, ICS Courier, USPS, and UPS.

    Please keep in mind that shipping estimates are separate from production times and are not guaranteed. Customs processing, weather, holidays, and carrier delays may affect delivery.

  • Shipping costs are calculated at checkout based on your location, order size, and available shipping options.

    Free shipping is available on eligible domestic orders over $300 CAD before taxes. The shipping carrier and service for free shipping orders will be selected by Designer Doodle, and tracking will be included.

  • Yes, if your order is shipped using a tracked service, you'll receive an email containing your tracking information once your package has been shipped.

    Some smaller items shipped through untracked letter mail may not include tracking.

  • For U.S. customers, any applicable tariffs and customs fees are already included in the shipping cost at checkout, so there's no separate payment required for these charges.

    Certain products, such as custom embroidered apparel, are not subject to the current tariffs and will only be charged the regular shipping rate.

    If your order contains both tariff-exempt and tariff-affected items, additional charges may apply to the affected items only.

  • Of course! If you need to update your shipping address, please contact me as soon as possible with your order number and the correct address.

    Address changes can be made as long as your order hasn't shipped. Once a package has been handed over to the shipping carrier, I cannot guarantee that the address can be changed.

  • Once your order has shipped, delivery is handled by the shipping carrier.

    If your package appears to be delayed, I recommend checking your tracking information for updates.

    If your package is lost or arrives damaged, please contact me with your order number and any relevant photos or tracking information. I'll do my best to help you determine the next steps and assist with a carrier claim when applicable.

Sizing & Product Information

  • The best way to determine your dog's size is by taking their actual measurements rather than relying on their breed or weight.

    Each product has its own sizing guide, so be sure to check the measurements listed on the product page before ordering.

    If your dog falls between sizes or you're unsure which size would fit best, feel free to reach out. I'm happy to help you find the right fit!

  • Accurate measurements are important for making sure your dog's gear fits comfortably and securely.

    Depending on the product, you may be asked to provide measurements such as your dog's chest girth, neck circumference, or back length.

    When measuring, use a flexible measuring tape and make sure your dog is standing naturally. Avoid pulling the tape too tightly.

    Each custom order form includes the measurements required for that particular product.

  • I offer several styles of working and service dog gear to suit different needs and preferences!

    • Traditional Vests: A classic style that provides plenty of space for embroidery, patches, and customization.

    • Cape Style Vests: A shorter design with zippered side pockets, perfect for carrying small essentials.

    • Mesh Vests: A lightweight, breathable option that's great for warmer weather.

    • Harnesses: Designed with additional structure and attachment options, depending on the style selected.

    Each product has its own features and customization options, so I recommend checking the individual product listings to find what works best for you and your dog.

  • Absolutely! I can make gear for puppies and dogs that are still growing.

    However, since puppies grow quickly, I recommend keeping their gear simple and considering how long they'll be able to wear it.

    For safety reasons, I do not add mobility or weight-bearing handles to gear intended for puppies or dogs that are not physically mature.

  • My gear is handmade using materials selected for durability, comfort, and everyday use.

    Depending on the product, materials may include nylon webbing, fabric, mesh, embroidery thread, and various types of hardware.

    Materials and construction can vary between products, so feel free to contact me if you have questions about a specific item.

  • To help keep your gear looking its best, I recommend gently hand-washing with mild dish soap, such as Dawn, and lukewarm water.

    Use a soft cloth or brush to clean any dirty areas, then rinse thoroughly and allow the item to air-dry completely.

    Avoid bleach, harsh chemicals, high heat, and machine drying, as these may damage the fabric, embroidery, or hardware.

  • Yes! I offer counterbalance and guide handles that can be added to compatible harnesses and vests.

    My handles are semi-rigid, not fully rigid, meaning they have some flexibility and may bend or shift during use.

    Handle suitability depends on your dog's size, physical maturity, and intended use. If you're unsure which option is appropriate, please contact me before ordering.

Other Common Questions

  • Yes! I offer special pricing for service dog training facilities, organizations, and businesses that regularly purchase working dog gear.

    My current discount program includes:

    • 1–9 Vests, Capes, or Harnesses: 10% off

    • 10+ Vests, Capes, or Harnesses: 15% off

    • Accessories: Special 10% discount on eligible items, including patches, leash wraps, collars, and more.

    There is no minimum order requirement to participate, and complimentary digital mockups are included with eligible bulk orders.

    Please contact me for more information about joining the program!

  • I don't currently offer standard military, first responder, or repeat customer discounts.

    However, I occasionally run sales and special promotions throughout the year!

    Be sure to follow Designer Doodle on social media to stay updated on upcoming offers.

  • Absolutely! Whether you're ordering for a service dog training program, a business, or multiple dogs, I'm happy to accommodate larger orders.

    Each item can be customized individually with different sizes, colours, and designs.

    For larger orders, I recommend contacting me before purchasing so we can discuss your needs, pricing, and estimated turnaround times.

  • I accept several payment methods, including:

    • Credit cards

    • PayPal

    • E-transfer

    Available payment options may vary depending on how your order is placed.

    All orders must be paid in full before production begins.

  • If you have a particular fabric, patch, or material you'd like incorporated into your order, feel free to contact me!

    I'll review your request to determine whether the materials are suitable for the product and can be safely incorporated into the design.

    Please note that not all customer-supplied materials can be accommodated.

  • Yes! Designer Doodle is a proudly Canadian, woman-owned small business run entirely by me!

    From answering emails and creating designs to embroidering, sewing, packaging, and shipping, I personally handle every part of your order.

    Every item is made with care, and I truly appreciate your patience and support of my small business!

  • The best way to reach me is through my website's contact form or by email.

    When contacting me about an existing order, please include your order number so I can find your information and assist you more efficiently.

    As Designer Doodle is a one-person business, responses may take a little longer during busy production periods. I generally respond to messages during weekdays, with limited email availability on weekends.

    Thank you for your patience!