Returns, Refunds & Exchanges

It is important to me that you are happy with your order. If anything is wrong with your order and/ or you are unsatisfied, please let me know soon as possible.

Acessories (such as sleeves, patches, saddle bags, collars and leashes, etc) can be returned, no questions asked! Items such as custom designed patches and sleeves do not qualify for returns. The return must be done within 21 days of the shipping date. The item must be in new, unused condition.

Ready To Ship or Pre-Made items, are all final sale.

Custom Vest & Cape Orders

I do accept returns within 21 days of the shipping date. The vest or cape must be not wore and in new condition. With the exception of vest or capes that have a logo or name embroidered directly onto the vest or cape.

If there is a manufacture defect made by me, a vest/cape exchange can be made. Sizing is not considered a defect.

For a custom vest/cape order to be exchanged, the defected item must be returned first. It will be your responsibility to pay for the shipping charges to ship back. I will not reimburse any shipping charges. After the defected item is back in my possession, the exchange can be made. I will personally pay for the shipping charge to ship the new vest/cape back to you.

For any items being returned it is your responsibility to pay for the shipping charges. I will not reimburse any shipping charges. After the return is back in my possession a refund, store credit or exchange can be made.

Cancellations Of Custom Vest, Harness & Cape Orders

If for any reason, a custom vest or cape order can be canceled up to 72 hours after payment is made. If cancelling after the 72 hours, a cancellation fee of $15 will be taken from the refunded order. If your order is in a “Prepped” or “In Production” status, you order can not be cancelled. To check the status of your order, please see the order status sheet.

For an order that has been cancelled, that also includes the additional digital mock up option. If your order is cancelled before the digital mock up is made, you will receive the digital mock up service fee back with your order refund. For orders cancelled after the digital mock up was made and sent to you for detail confirmation, this additional digital mock up option will not be refundable. As a digital mock up is an additional service completed prior to the cancellation.